Returns & Exchanges

At Solid Solutions, we stand behind the durability and quality of our home hardware and fixtures. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package with Care

  Place the items in their original packaging, ensuring all screws, brackets, and installation manuals are included to avoid restocking fees.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.