Frequently Asked Questions
Everything you need to know about building a better home with Solid Solutions.
What is the standard shipping timeframe for furniture and large hardware?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days via our specialized freight partners to ensure your items arrive in perfect condition.
Do you offer professional installation services?
While we do not provide direct installation, all Solid Solutions products include comprehensive digital guides and video tutorials. We can also recommend certified local contractors in select metropolitan areas.
What is your return policy for home decor and fixtures?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made cabinetry and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. All our timber products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying home improvement purchases.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.